Official guideline for Luxury Auction--FAQ IN GENERAL
BrandLuxJP Official Guideline & FAQ
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PHASE 01
ENTRY
ENTRY
Start
Member Type?
Our auctions are designed for serious buyers and wholesale transactions.
Why is a bid security amount needed?
The bid security system helps:
· reduce fake or non-serious bidding
· protect seller confidence
· maintain smoother auction operations
· create a more reliable buying environment
Click for details
Regular
Temporary bidding requirement, no hidden charge
40% of the bid amount is temporarily reserved while the auction is active.
The reserved amount is released at midnight after the auction ends.
Premium
Bid Commitment Protection
¥200,000 / Unlimited Bid
Premium members enjoy a fixed security deposit structure for easier and more flexible bidding access.
Browse & Check
Review Item Condition (AACD)
PHASE 02
BIDDING
BIDDING
Auction Type?
Low Price /TIMELIMIT
Open Bid
Live Rival Bids
PHASE 03
RESULTS
RESULTS
Auction Ends
Results Released:
After midnight of batch end
After midnight of batch end
Result?
Lose
Refund
Funds Unlocked
Win
Invoice
Generated (Fee Apply)
PHASE 04
PAYMENT
PAYMENT
Pay Method
Recommended
Bank Transfer (TT)
Get 3% Discount
PHASE 05
LOGISTICS
LOGISTICS
Secondary Auth
X-Ray & 3D Microscopy
Select Shipping Methods
Option 1
Merge Orders
Maximum 5 Orders
Option 2
Direct Shipping
Ship Immediately
Shipping
DHL / EMS
Note: EMS unavailable for US
Complete
Returns / Support
* Scroll down for detailed FAQ
01
Trust
Authentication
Is every item authenticated?
Yes. Every single item passes through our Japanese fulfillment center using 3D digital microscopy and X-ray inspection before shipment.
View Authentication Policy →
View Authentication Policy →
Condition Grading
What does Grade S mean?
Almost no defects. Very clean. Likely used but well-maintained. All features fully functional.
View Full Condition Chart →
View Full Condition Chart →
What does Grade A mean?
Good condition for secondhand goods. Minor defects may exist but are inconspicuous. No issues in functionality.
View Full Condition Chart →
View Full Condition Chart →
What does Grade B mean?
Standard used condition. Moderate signs of use and minor defects. No major functional problems.
View Full Condition Chart →
View Full Condition Chart →
What does Grade C mean?
Obvious signs of wear and defects. Some functional issues may exist. Might need minor repair.
View Full Condition Chart →
View Full Condition Chart →
What does Grade D mean?
Heavy defects and stains. Used and worn out item. Clearly requires repair.
View Full Condition Chart →
View Full Condition Chart →
What do the additional status numbers (1/2/3) mean?
1 = Inconspicuous defect identified. 2 = Minor defect but ready for use. 3 = Visible signs of use and large defect — inspect carefully.
View Full Condition Chart →
View Full Condition Chart →
What is Aging Damage?
Aging Damage includes: wrinkles, rub marks, balding surfaces, light mold, shiny tanning, cracks, corrosion, greening of metal fittings, loose fasteners, rattling, stickiness, peeling, and related aging defects.
View Full Condition Chart →
View Full Condition Chart →
What are the RT/TL Batch (6xx) grades?
A = Used product in good condition. B = Minor defects usable condition. C = Noticeable scratches stains or missing items. D = Major defects repair required. F = Junk goods no claims.
View Full Condition Chart →
View Full Condition Chart →
What are the Jewelry & Accessories Batch (3xx) grades?
10 = Unused completely new. 9 = Partially used or nearly new. 8 = Beautiful condition despite being used. 7 = Clean with light scratches. 6 = Generally clean some scratches/stains. 5 = Usable condition with wear. 4 = Multiple scratches or dirt. 3 = Scratches dirt general defects. 2 = Severe defects chips or cracks. 1 = Junk goods no claims.
View Full Condition Chart →
View Full Condition Chart →
02
Bidding
Auction Basics & Rules
Can I buy wholesale directly?
Bidding is mandatory for auction items. For direct buy use Shopping Mall or Proxy Service.
View Wholesale B2B Info →
View Wholesale B2B Info →
What is a Closed Auction?
Blind bidding mode. Status Top means you are leading. Overbidded means you have been outbid.
View Auction Overview →
View Auction Overview →
What is a Reserve Price?
Hidden minimum price set by the seller. If the reserve is not met the item will be marked as Unsold (Result: 0).
View Auction Overview →
View Auction Overview →
Can I cancel my bid?
Cancellation is only allowed in Brand/RealTime channels before the auction closes. Cancellation is strictly forbidden in Low Price auctions.
View Bid Placement Guide →
View Bid Placement Guide →
What is the auction time schedule?
Auctions run in batches. Results are released after midnight on the batch end date. Check the auction page for specific batch schedules.
View Auction Schedule →
View Auction Schedule →
Where can I check my bid status?
Log in to your account and go to My Bids. Status will show Top or Overbidded in real time.
View Successful Bids Explanation →
▶ Watch Video
View Successful Bids Explanation →
▶ Watch Video
How do I know if I won a bid?
You will receive a notification and an invoice will be generated automatically after the auction closes. Check your account dashboard.
View Successful Bids Explanation →
▶ Watch Video
View Successful Bids Explanation →
▶ Watch Video
I am a new user. How do I start bidding?
Please refer to our New User Start Bid Guide for a step-by-step walkthrough on placing your first bid.
View New User Bid Guide →
View New User Bid Guide →
Is there an auction simulator I can practice with?
Yes! Use our Auction Simulator to practice bidding before going live.
Try Auction Simulator →
Try Auction Simulator →
03
Financial
Wallet & Payments
What is the difference between Regular and Premium Dealer?
Regular Dealer: 40% deposit of bid amount required per bid. Premium Dealer: Fixed deposit of JPY 200000 covers unlimited bids with a 15% fee rate.
View Membership Tiers →
View Membership Tiers →
How do I register as a Premium Dealer?
You can apply for Premium Dealer registration through our dedicated registration page.
Apply for Premium Dealer →
Apply for Premium Dealer →
Is there a discount on auction fees?
Yes. Pay via Bank Transfer (TT) to receive an extra 3% discount off all auction fees.
View 3% Discount Details →
View 3% Discount Details →
What are the auction service fees?
Fees vary by membership tier and auction type. Please refer to our Auction Service Fees page for the full breakdown.
View Auction Fees →
View Auction Fees →
What is the late payment penalty?
Payment is due within 5 business days. Late payment incurs 2% interest. Non-payment results in a 40% penalty and possible account suspension.
View Terms of Service →
View Terms of Service →
What are the accepted payment methods?
We accept Bank Transfer (TT) and other methods. Bank Transfer receives an extra 3% fee discount.
View Payment Methods →
View Payment Methods →
What happens to my deposit if I lose a bid?
Your deposit is fully unlocked and returned to your wallet immediately after the auction result is confirmed.
View Successful Bids Explanation →
View Successful Bids Explanation →
What are the BA/LP auction fees?
Standard Overseas: 15%. Premium Overseas: 12%. Standard Local JP: 11%. Premium Local JP: 7%. Additional 3% discount applies for Bank Transfer payments.
View Full Fee Schedule →
View Full Fee Schedule →
Is there a Point Program?
Yes! We have a Point Program that rewards active buyers. Check the details on our Point Program page.
View Point Program →
View Point Program →
04
Shipping
Logistics
How is shipping cost calculated?
Shipping is based on the greater of Actual Weight vs Volumetric Weight. Final cost is confirmed after packing. DHL Express Worldwide is the primary carrier.
View Shipping FAQ & Estimator →
View Shipping FAQ & Estimator →
Which carriers do you use?
We use DHL Express and EMS. Note: EMS is unavailable for shipments to the United States.
View Shipping FAQ →
View Shipping FAQ →
How long can I store items before shipping?
Free storage is available for up to 30 days to allow order merging. Please contact our team to arrange consolidated shipments.
View Shipping FAQ →
View Shipping FAQ →
Can I merge multiple orders into one shipment?
Yes. Please contact us via WhatsApp or your account manager with the order numbers you wish to merge. Our team will calculate the optimal shipping cost for you.
View Shipping FAQ →
View Shipping FAQ →
Are there holiday shipping schedules?
Yes. Please check our Holiday Schedule announcement for upcoming shipping and auction holiday notices.
View Holiday Schedule →
View Holiday Schedule →
Customs & Import
Will I need to pay customs or import duties?
Import duties and taxes depend on your country. For US shipments a commercial invoice and EIN number are required. Duties are the responsibility of the recipient.
View Shipping FAQ →
View Shipping FAQ →
Why is my shipment being held by customs?
Common reasons include incomplete commercial invoice, missing EIN for US shipments, or high declared value triggering inspection. Contact us and we will assist with documentation.
Contact Support →
Contact Support →
Buy From Japan
Can I buy from Japanese stores directly?
Yes! We offer a Buy from Japan Proxy Service covering popular Japanese stores.
View Japan Store Guide →
View Japan Store Guide →
What are the Buy from Japan processing fees?
Processing fees apply for proxy purchases from Japanese stores. Please refer to our Buy from Japan Processing Fees page.
View Processing Fees →
View Processing Fees →
Which proxy stores are available?
We support Beams, Animate, 2nd Street, Surugaya, and more.
View All Proxy Stores →
View All Proxy Stores →
05
Support
Policies
What is the return policy?
Returns are accepted within 14 days only for confirmed counterfeits or severe undisclosed damage. Items graded D F N 1 or 2 are sold As-Is and are not eligible for claims.
View Return Policy →
View Return Policy →
What is the seller policy?
Please refer to our Seller Policy page for full details on seller obligations and guidelines.
View Seller Policy →
View Seller Policy →
What are the Terms and Conditions for Wholesale B2B?
Full terms and conditions for wholesale B2B transactions are available on our Terms page.
View B2B Terms & Conditions →
View B2B Terms & Conditions →
Which grades are not eligible for claims?
Products with evaluation rank D F N 1 or 2 are ineligible for claims. Please review condition grades carefully before bidding.
View Support Policy →
View Support Policy →
What happens if I default on a bid?
Defaulting on a bid or failing to pay will result in an automatic downgrade to Standard tier and your credit-to-deposit ratio will reset immediately.
View Terms of Service →
View Terms of Service →
Is there a Privacy Policy?
Yes. Please refer to our Privacy Policy page for full details on how we handle your data.
View Privacy Policy →
View Privacy Policy →
Become a Seller
How do I become a seller on BrandLuxJP?
You can apply to become a seller through our Become a Seller page.
Become a Seller →
Become a Seller →
Is there a Seller Dashboard guide?
Yes. Please refer to our Seller Dashboard Guidelines for a full walkthrough.
View Seller Dashboard Guide →
View Seller Dashboard Guide →
How do I post photos for my listings?
Please refer to our Seller Photos Posting Guide for best practices.
View Photos Posting Guide →
View Photos Posting Guide →
How do I add a product?
Please refer to our Add Product Guide for step-by-step instructions.
View Add Product Guide →
View Add Product Guide →
Collaboration
Is there a Collaboration Program?
Yes! We welcome collaboration opportunities. Please visit our Collaboration Program page for details.
View Collaboration Program →
View Collaboration Program →
Is there a bulk purchase or drop ship option?
Yes. We offer bulk purchase and drop ship solutions. Please refer to our dedicated page for details.
View Bulk Purchase & Drop Ship →
View Bulk Purchase & Drop Ship →
Contact
How do I contact support?
You can reach our support team via the Contact page on our website or through your dedicated WhatsApp group.
Contact Support Team →
Contact Support Team →
